Try turning off any firewall or antivirus, or configure your firewall to allow companionlink.exe access to secure sites.ĥ. In CompanionLink Setup, turn off sync to any public calendars (, US holidays, etc.) as they may use different login names and passwords.Ĥ. In CompanionLink, make sure your using the full Gmail address, exactly as you do with Google. Then press Log In and make sure that the login that you are entering in CompanionLink works in this browser.Ģ. In your web browsers, go to and in the upper right hand corner of the screen, click on Log Out. If you are seeing password error or error 403 that mentions bad login/password, please follow these steps:ġ. I did not get a response - my spam filter does not delete e-mails and I manually cross-check before deleting them.ĮRROR: The requested URL could not be retrieved I rather get a working product (that was the reason why I initially spent the money) than a refund, but again, with the effort I have seen so far in regards to resolving the problem, I do not feel that the issue actually will get resolved.Īlso, the USB version does not work for me as I need the synchronization while travelling. When taking that URL directly to a web browser, the "401 Authorization required" error comes up. When synchronizing the calendar alone, it works, as soon as I add contacts, I get the 403 error message below. The problem by the way is not with the calendar but with the contacts. Yes, I also tried the Companionlink Express - the problem is not only the same as with the old software, but also lacks the automatic background synchronization (which makes the software useless for me). Guess what - I bought Companionlink Google and downloaded the update for exactly that product and oops - no Lotus Noted in there any more. Yes, I understand that things changed with the way Google handles sessions/their server load and therefore updated the software - unfortunately nowhere anything about that Companionlink Google is not Companionlink Google any more if I want the Lotus Notes replication. This avoids any need for Google compatibility or any issues that occur from online pushes from the Google's Calendar team. You can always switch to CompanionLink USB, which is a direct sync to your phone. CompanionLink will cheerfully refund your purchase price right away.įinally, if you are concerned that Google may make another URL change like this, I would suggest, that your problem is not with the sync system, but with Google itself. But for the last two weeks, about 3-4% of our users that selected their settings prior to about Feb 20, and then synchronized after Feb 20th, the software would report URL issues, because Google pushed a URL change from the server side. Also, if with the old software if you simply go to Calendar Settings, re-select your Calendars, this will also work. But internally the Sync URL for certain user's Calendars got changed by a server-side modification in the Google Cloud.ĬompanionLink has posted an update online at our website to handle both old and new urls so this change is now transparent. Starting about Feb 20th, Google started changing Calendar URL's for certain users. The reason is that we've discovered Lotus Notes is "higher maintenance" than Outlook so we are looking to align our pricing to match cost of covering the support demands of the customer base.įor the URL issue we finally know the answer. We've set CompanionLink Express to honor the prior purchase automatically so you don't need a keycode and the upgrade is free. People who already purchased our product need to download CLX instead of CLG. Maybe we sent responses that you didn't see? Did you check your "Spam filter" to see whether they went there? Be sure to add CompanionLink to your whitelist to be sure you get the responses.įirst I apologize that we moved Lotus Notes support from our lowest end product to a higher price product. Although we handle more than 400 messages a day, I know for a fact that our support queues were cleared all last week. I apologize that you did not get a response from email technical support. Click to expand.Tom, I'm so sorry you had these problems.
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